• Tammy Collenette won 100 Kerching Credits
  • Lauren Jordan Won Nintendo Switch Console
  • Vicki Won Samsung Galaxy Tab A 10.1″ Tablet
  • Alex barnhurst Won £100 Restaurant choice voucher
  • Donna Clinton Won £150 Nando’s Voucher
  • Jade Barnhurst Won £150 Love2Shop voucher

Frequently Asked Questions

How it works

How does Kerching work?

It’s actually really simple! You just need to sign in or create an account, find the retailer that you are looking to purchase from and proceed to make the transaction.

Once you’ve done this we’ll automatically apply 1 (or more) credits to your account with 12-24 hours depending on your transaction total (For eBay this can take up to 3-5 days. For all other retailers we can normally apply your credits within an hour.

Armed with your credits, simply enter one of ten competitions for your chance to win. We’ll email and let you know when you need to check the results.

How many credits will I earn?

Most of our retailers allow you to earn one credit per £5 spent, up to a maximum of 40 credits. However we run regular promotions on specific retailers where you can earn more than this. Our bonus retailers allow you to earn double or triple credits (e.g. 2 or 3 credits per £5 spent, up to a maximum of 40 credits). Have a look at our current featured retailers by clicking here.

For a small number of retailers we may limit the total credits you’re able to earn per transaction. These will be stated clearly on retailer pages.

What retailers are eligible?

We currently list over 300 retailers with plans to add more over time. To find out the retailers you can shop with and earn credits,  simply click here.

Is there a minimum transaction requirement?

At present the minimum transaction amount to earn credits for most retailers is £4.99 excluding shipping across all retailers. For a small number of specific retailers the minimum transaction amount to qualify for earning credits may be higher (this will be stated in the terms and conditions on retailer pages)

Can’t I just tell you what I bought and you can put it through the system for me?

Unfortunately we are unable to do this. All transactions need to be made by clicking on a Kerching retailer link. This ensures that we can log and validate your transaction in order to add your credits.

What do you mean by a “qualified purchase”?

A qualified purchase is a sale that has been made through Kerching from one of our retail partners’ websites. We will be notified by the retailer about a qualified purchase as long it is complete and can no longer be refunded or cancelled – we have to protect ourselves and our partner retailers from products being returned.

So if the purchase has been refunded or cancelled, it’s disqualified and no longer eligible to win.

Do my credits expire?

Credits earned through Kerching are valid for 12 months. If an account becomes inactive for 12 months any credits within the account will expire.

My credits have not been added to my account

Credits can take up to 48 hours to be added to your account although with most retailers this happen instantly. For eBay transactions please allow 3-5 days.

General

What are "cookies" and how do I enable them?

Cookies are small pieces of information stored in your browser. We use them so that the store knows how much commission to pay us, and we know how much to pay you if you win! They’re probably enabled already but if they’re not, you can discover how to enable them on your browser at http://www.whatarecookies.com/enable.asp.  

Make sure to clear all cookies before using Kerching. This way, once in our site, you can enable our cookies so your purchase can track without interference.

How do credits work with subscription items?

You will only get the stated amount of credits when you make your first payment, you will not get any credits on the following months.

Why haven’t my credits from my Tesco shop or ASDA shown up in my account?

If you are a new customer to Tesco’s or ASDA online, you’re credits should automatically be applied to your account (Usually instantly but this can take up to 24 hours). If you’re an existing Tesco’s or ASDA member, then please contact us with proof of purchase and we will manually credit your account with 1 credit.

Untracked Reserve & Collect

 All products purchased via Reserve & Collect at any retailer must be purchased on line and paid for so it can be processed through Kerching properly. There may be a chance that items can be untracked and not processed through the Kerching system, therefore we cannot under any circumstances track an item that has been bought and then paid for at the collection site if untracked. 

Prize Draws

What prize draws can I enter?

We currently run over 10 prize draws at any one time, with most lasting 7 days. You can view all currently available prize draws by clicking here.

How long do I have to claim my prize?

If you are a prize draw winner we hold your prize for a total of 7 days – you will be automatically notified by email to check your account when prize draws end. If you do not claim your prize within this timeframe you will lose the right to receive it.

How do I enter prize draws?

To enter prize draws login to your kerching account and proceed to the Prize Draw page. Find your chosen prize draw and click “enter now”.

When do I found out whether I've won?

Most Prize Draws last 7 days so if you enter early you’ll need to wait until the draw expires. When this happens we’ll send you a notification by email. Remember at any time you can go to your account menu and view the status of your current prize draw entries.

How will I get my prize

If you are a winner you will be prompted in input your contact details and address. This will then allow us to forward on your prize

How long will it take to get my prize

Prizes will be sent out within 40 days of you winning.

Why does it take so long for prizes to be dispatched?

This allows the retailer’s time to confirm your transaction. Once your transaction has been confirmed by the retailer we will send your prize straight out.

What if a retailer declines my transaction?

We would have a look at what the reason was for the transaction to have been declined. If it was declined through no fault of your own then we would still honour your prize and send it straight out to you.

If a transaction is declined due to you cancelling the item, returning the item, if you are declined (Only applicable on credit orders) or through any fault of your own, we then reserve the right to withdraw the offer of the prize.

Can I swap my prize for a different prize or money?

No. The prize that you win will be the prize that you receive*. This prize cannot be exchanged for Cash, Vouchers or anything else.

How will I know if I have won?

Once a prize draw closes we’ll send you an email to let you know. Simply log into your Kerching account and navigate to Prize Draws. From here click the button and see whether you’ve won!

How can I claim my prize?
What do I do if my prize arrives damaged?

Always check your item before signing for it from the delivery driver, this way if it is damaged you can refuse delivery.
If you have already signed for your item before checking the condition then please email support@kerchingandwin.co.uk and include pictures and a description of the damage.

PLEASE NOTE THAT ANY DAMAGE MUST BE REPORTED WITHIN 24 HOURS OF RECEIVING DELIVERY

Will my prize include a warranty?

We do not provide any warranties for any of the prizes we give away. You should check directly with the manufacturer as they often include a warranty as standard.

Troubleshooting

I can't log in to my account

Eep, we’re sorry if you’re having trouble logging in. If you can’t remember your password you can request a reset on our login page.

If you are having issues logging in to your account, please send us an email to Support@kerchingandwin.co.uk  with a screenshot of the error message received when attempting to log in.

What if I’ve forgotten my details and can’t login?

Just click Forgot Password and you will be sent an directions for changing your password to enter your account. We do not change or update any emails.

I made a transaction but didn't receive my credits

It can take up to 48 hours for us to automatically apply your credit following a transaction although for most retailers we can do this much much faster (due to reporting restrictions for eBay it may take up to 5 days). If you’ve not received any credits after this time period please let us know on support@kerchingandwin.co.uk.

I'm having an issue with something else

If you’re a bit stuck, don’t hesitate to send us an email to support@kerchingandwin.co.uk and we’ll be back in touch ASAP.